The path
From a first call to a decision
Five stops. At each, you hear where the case stands and what comes next.
- 01
Step 1: You send what you have
Dates, the hospital and a few words on what happened. Papers if you have them; the office asks for the rest.
- 02
Step 2: Records are requested
With your signed permission, the office asks every provider involved for the complete chart.
- 03
Step 3: A nurse builds a timeline
Minerva puts the entries in order, so the reviewing physician starts from the facts.
- 04
Step 4: A physician reads it
A doctor in the same field says whether care fell below the standard and whether it caused the harm.
- 05
Step 5: Estella decides, in writing
You get a letter either way, with the reasons. If the answer is yes, the fee agreement comes next.
Before you call
What to gather, and what to leave out
Bring what you have. A missing page is not a reason to wait.
Useful: the dates, the names of doctors and the hospital, discharge papers, bills, and a short note in your own words about what you were told and when.
Please do not send photographs of injuries or other sensitive details through the contact form. Those are for the call.
What the fee covers, and what it doesn't
These cases are taken on a contingency fee: no fee is owed unless there is a recovery, and then the fee is a percentage of it. The percentage and what it applies to are in a written agreement you sign before any work begins.
Fees are a percentage of any recovery, and nothing is owed in fees if there is none. Case costs, such as record fees, physician review, expert reports and court filing fees, are separate, and the written agreement says how they are handled.
Start with the records
One call or a short message begins the review.